Shipping & Delivery
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TIGERS POD ships personalized drinkware, stickers and phone cases. Custom items are printed to order, so the journey from your order to your door has four stages.
How does fulfillment work?
- Order received. Your design and product options are saved against the order.
- Design review. The artwork placement is prepared for production.
- In production. The facility nearest you — our US or Mexico factory — prints and packs your item.
- Dispatched. The carrier accepts the package and tracking becomes available.
Which delivery options can I choose?
Two options are available at checkout:
| Option | Window | Cost |
|---|---|---|
| Standard | 10–20 days | Free |
| Priority | 7–12 days | $5 |
The estimated window and delivery location for your specific order are shown before you pay, so you can confirm the cost and the timing before completing the order.
Where does my order ship from?
Each order is made at the US or Mexico production base closest to its destination, depending on the product and availability.
Because we run facilities in both the United States and Mexico, an order placed in the United States can be produced in the United States, and an order placed in Mexico can be produced in Mexico. We route each order to the nearer facility. See our factories in the US and Mexico for how this works.
Will my order arrive in one package?
An order can sometimes ship in more than one package when items are produced at different facilities. Each package is tracked separately. If you receive part of an order, the remaining package will arrive on its own tracking.
When will tracking appear?
Tracking appears after the carrier accepts the package. Before that, the order status page shows your order as being received or in production.
You can check any order with your order number and the email address you used at checkout.
When should I order for an event?
Personalized items are made to order and are not held in stock. If you need an item for a birthday, wedding or event, order with enough lead time for the delivery window you choose. Priority delivery reduces the window but does not remove the production stage.
What if my package is damaged or never arrives?
Damaged deliveries, lost packages after carrier acceptance, and wrong items shipped are covered by our returns and replacements policy. Contact support with your order number and photos of the item and packaging.
Do you ship internationally?
Delivery options are configured per destination market. The options available to you are shown at checkout for your address.
What does the delivery estimate include?
The estimate covers production and transit. It starts from the moment your order is placed, because a personalized item is printed after you approve the layout rather than before. Approving quickly keeps the order moving.
Will the delivery window change if my design needs work?
Production does not begin until the layout is approved. If you need to adjust your design, the production stage starts when you confirm the revision. The window shown at checkout assumes a prompt approval.
What if I need an item faster than the fastest option?
Contact support before ordering and tell us your deadline. We can explain whether the priority window works for your date, and whether a different model or an existing design would reach you faster.
Can I ship to a different address than my billing address?
Enter the delivery address you want the order shipped to during checkout. The address on the order is the address used for both delivery and the order-status lookup, so use the one you will need for support.
What happens if my address is incomplete or incorrect?
Contact support as soon as you notice. Address issues are far easier to fix before a package is dispatched than after.
Does the order status page work for every order?
Yes. The order status page accepts any order number together with the email address used at checkout. It shows the order as received, in production, or with carrier tracking once the package has been handed over.
How is my package tracked?
Tracking becomes available after the carrier accepts the package. The order status page shows the same tracking reference, together with the production stages that came before it.