Refund policy

Returns & refunds

Last updated: November 11, 2026

We want you to be happy with your order. This page explains what can be returned, what we replace, and how refunds work.

Ready-made designs

If you are not satisfied with a ready-made design (a product we print from our own catalogue, not from your image), you can ask to return it within 30 days of delivery. The item must be unused and in its original condition and packaging. Contact us first through our contact page with your order number; we will confirm the next steps. Items sent back without a confirmed request may not be accepted.

Personalized items

Items printed with your own photo or artwork are made for you alone, so we cannot accept returns for a change of mind. This does not affect the cases below.

Damaged, defective or incorrect items

If your order arrives damaged, with a print or production defect, or it is not the product, model, size or colour you ordered, contact us through our contact page as soon as you can. Please include your order number and clear photos of the item and the packaging. After we review it, we will send a replacement or a refund.

Exchanges

To change a product, return the original item (if eligible) and place a new order for the one you want.

Refunds

Once we receive and check a returned item, or approve a replacement-or-refund request, we will email you. Approved refunds are sent to your original payment method within 10 business days. Your bank or card issuer may need extra time to show the refund. If more than 15 business days pass after approval, contact us.

Cancellations

Because every order is made to order, tell us as soon as possible if you need to cancel. We can cancel an order only if production has not started.